Thanks to our services, you can enjoy your time away knowing your dog is in safe, loving hands. No guilt, just peace of mind.
Click the button below to read reviews from our wonderful clients and see some of the adorable dogs we've had the pleasure of caring for!
About us
Hi there!
We’re Ula and Maks, the proud founders of Ula & Maks Dog Care. As lifelong dog lovers, we believe dogs are more than pets, they’re family and a person’s best friend. That belief inspires our mission to become your dog’s best friend too.
Services
We offer a variety of services to make sure your dog gets the personalized care they deserve. Click the button below to learn more!
Have Questions or Want to Arrange a Meeting?
About us
Hi there!
We’re Ula and Maks, the proud founders of Ula & Maks Dog Care. As lifelong dog lovers, we believe dogs are more than just pets, they’re family and a person’s best friend.
We’re dedicated to providing personalized, loving care that prioritizes your dog’s happiness and well being.
To ensure each dog gets the attention they deserve, we limit our care to a maximum of 3 to 4 dogs at a time. For your peace of mind, we offer DBS certificates, proof of our dog knowledge, a Level 3 Diploma in Canine Care and Welfare certificate, and copies of the contracts and consultation forms.
We are fully insured and licensed by Sefton Council (license number MA046544).
We look forward to the opportunity to care for your beloved dog!Click any of the buttons below to get in touch. You can call us, send an email, or check out our Facebook and Instagram pages!
Choose a service to learn more about what we offer
Dog Walking is available for dog owners who live within 6 miles of our home address.
Post code: L10 6LH
Customers who live further away will have to pay additional fee £2 for each extra mile.
Prices:
Group Walk (up to 4 dogs)
30min £10
1hr £12If you have a dog that for some reason cannot be walked with other dogs, we offer:Solo Walk (1 dog only)
30min £12
1hr £18
Click any of the buttons below to get in touch.
Our Promise to You and Your Dog
• Safe Walks: We ensure your dog’s safety with appropriate leashes, harnesses, and supervision.
• Personalized Attention: Walks are tailored to your dog’s age, breed, and energy level.
• Constant Supervision: Dogs are never left unattended during walks.
• Proper Weather Adaptations: Walks are adjusted for extreme heat, cold, or rain to ensure comfort.
• Hydration: Your dog will always have access to water as needed.
• Clean-Up: We responsibly dispose of waste during and after the walk.
• Reliable Scheduling: We arrive on time and adhere to the agreed-upon schedule.
• Trained Walkers: Our staff is trained in dog behavior, leash handling, and pet first aid.
• Transparency: We provide clear communication regarding the walk’s duration, route, and any incidents.
• Custom Walks: We offer solo walks or small-group walks based on your preference.
• Updates and Reports: We send pictures, videos, or summaries of each walk.
• Insurance Coverage: We have proper liability insurance.
• Secure Practices: We prevent leash accidents or escapes and keep keys/entry codes secure.
• Emergency Handling: We are trained to handle emergencies and will contact a vet or owner promptly if needed.Pet Requirements
As the pet owner, you confirm that:
• Your dog is up to date on all required vaccinations.
• Your dog is on a monthly flea and tick preventative medication.
• Your dog has received appropriate worm treatment.
• Your dog is not aggressive toward people.
• You have completed the consultation form truthfully.Payment and Cancellation Policy
• Payment Structure:
• A 50% deposit (via bank transfer) is required to confirm your booking.
• The remaining balance must be paid 48 hours before the start date.
• If the total fee is £500, the deposit will be £250.
• Cancellations:
• Deposits are non-refundable.
• A week’s notice is required for walk cancellations. If notice is not given, the full charge for the canceled period will apply.
• If you cancel before the end of the contract, refunds will not be provided.Dog Walking Policies
• Walks last 30-60 minutes on or off-lead (as agreed with you).
• In cases of extreme weather, illness, or upon request, walks may be shortened, with the remaining time spent on indoor activities.
• All dogs must undergo a trial period to ensure they are adequately trained and socialized.
• Dogs must be vaccinated against listed diseases and be on regular flea and worm control.
• We reserve the right to cancel services immediately if your dog does not respond well to the walker or other dogs.Key and Security Policy
• We collect keys during the initial consultation. If unavailable at this time, a £5 charge applies for an additional trip.
• Keys are securely stored and attached to a non-identifiable key ring.
• Paperwork is kept separate and secure.
• No personal details will be shared with third parties.
• We can collect keys from a neighbor if preferred.Liability and Owner Responsibilities
• We are not responsible for damage caused by an improperly fitting collar/lead.
• We are not liable for property damage caused by your dog.
• We will not let dogs off-leash unless consent is given on the consultation form.
• If your dog is walked with other dogs, you confirm that your dog is well-socialized. We are not liable for any conflicts that may arise.
• We are not responsible for minor scratches or nicks that occur during playgroup interactions.
• Pet owners must disclose any behavioral or health concerns. Failure to do so is considered a breach of contract.Emergency and Veterinary Care
• We are authorized to obtain emergency veterinary care if necessary.
• We will attempt to contact you before seeking medical care.
• You are responsible for all veterinary costs.
• If your usual vet is unavailable, we will seek an alternative veterinarian.
• You agree to indemnify Ula&Maks Dog Care for any injury claims related to your dog.Complaints Policy
How to Make a Complaint
Complaints can be submitted via:
• In Person: Speak directly to our staff.
• By Phone: Call us at 07312256701.
• By Email: Send to [email protected].
• In Writing: Mail to 21 Denstone Avenue, Liverpool, L10 6LH.Complaint Handling Process
• Acknowledgement: We will acknowledge complaints within 2 business days.
• Investigation:
• Reviewing records, CCTV footage (if applicable), and speaking with involved staff.
• Evaluating the complaint alongside our policies.
• Resolution & Response:
• A response will be provided within 7 business days.
• If more time is required, we will update you accordingly.
• Follow-Up:
• If dissatisfied, a review can be requested within 14 days.
Possible Outcomes
• Apology and explanation.
• Refund or compensation (if applicable).
• Process improvements to prevent recurrence.Consent Agreement
I, the pet owner, confirm that:
• I authorize Ula&Maks Dog Care to care for and transport my dog(s) if necessary.
• I accept full responsibility for veterinary costs related to emergency care.
• I release Ula&Maks Dog Care from liability related to the transportation, treatment, and expenses once in the veterinary clinic’s care.
• I will cover medical expenses and damages if my dog causes injury to the walker, other people, or animals.
• I acknowledge that my dog may get dirty during walks and accept that they may not always return home in a perfectly clean state.
• I confirm my dog is suitable for walking and have disclosed any relevant health or behavioral issues.
• I agree to the photo and video release, allowing Ula&Maks Dog Care to use images or videos of my pet for promotional purposes.
• I understand and reaffirm the terms of this agreement every time I request service.This agreement represents the sole contract between Ula&Maks Dog Care and the pet owner. If any part of this agreement is deemed unenforceable, the remainder shall remain in full force and effect.
Ula&Maks Dog Care 21 Denstone Avenue, Liverpool, L10 6LH
Phone: 07312256701
Email: [email protected]
Do you need to be away from home all day? No worries! Your dog doesn’t have to be alone for hours on end. Bring them to our Doggy Day Care in the morning, and pick them up in the afternoon or evening, whatever suits your schedule.This isn’t your typical dog day care. Our day care is home-based, offering a calm and cozy environment with a maximum of 3–4 dogs at any one time, including those staying overnight with us. That means more individual attention, a peaceful atmosphere, and plenty of love throughout the day.
💷 Pricing
We offer a flexible and transparent pricing structure to suit your schedule:
£3.00 per hour for weekly bookings over 30 hours
£5.00 per hour for weekly bookings under 30 hours
Please note: Pre-booking is required to secure these rates. The booking week runs from Monday to Sunday.⏱️ Flexible Hours to Suit You
We know every schedule is different, so we don’t have fixed drop-off or pick-up times. Whether you need to drop off early at 7 a.m. or collect your dog as late as 8 p.m., we’re happy to accommodate. Just get in touch to arrange a time that works for you!
🐾 What We Offer:
✓ We care for a maximum of 4 dogs at a time, ensuring each dog receives plenty of individual attention.
✓ All play is monitored and guided to encourage positive, safe interactions.
✓ Our small group setting allows for a personalized approach, supporting healthy socialization and strong dog-to-dog relationships.
✓ We proudly run our business from home. A calm, comfortable alternative to busy daycare facilities that may not suit every dog.
✓ We follow your guidance on feeding, routines, and training to maintain consistency and comfort for your dog.
✓ Every dog enjoys the right amount of exercise, tailored to their individual energy levels and needs.
🎯 Dog Requirements:
✓ We only board small to medium-sized dogs (up to 18kg)
✓ We do not accept dogs with separation anxiety
✓ Dogs must have completed all core vaccinations and be up-to-date with boosters
✓ We do not accept unsocialized dogs (your dog will share our home with other dogs)
✓ We do not accept dogs aggressive toward people
✓ Please note that we do not accept unneutered males, unless they are still puppies and not yet old enough to be neutered.Booking Requirements:
✓ A meet-and-greet is mandatory
✓ Proof of all required vaccinations must be provided before confirming a booking
Click any of the buttons below to get in touch. You can call us, send an email, or check out our Facebook and Instagram pages!
Our Commitment to You and Your Dog:
At Ula&Maks Dog Care, we are dedicated to providing exceptional care for your beloved pet, ensuring their safety, comfort, and happiness. By choosing our services, we promise:
● Safe and Clean Environment: A secure, hygienic, and spacious area for dogs to stay.
● Compassionate Care: Your dog will be treated with kindness and respect, as if they were our own.
● Proper Supervision: Continuous monitoring by trained staff to ensure safety.
● Comfortable Accommodations: Cozy bedding and climate-controlled spaces.
● Healthy Meals: Nutritionally balanced feeding schedules per the owner's instructions.
● Medication Administration: Properly administered as prescribed.
● Exercise and Playtime: Regular walks and supervised play sessions.
● Emergency Care: Access to a veterinarian if needed.
● Special Needs Care: Accommodations for dietary restrictions, behavioral needs, or disabilities.
● Daily Updates: Photos, videos, or messages regarding your pet’s well-being.
● One-on-One Attention: Personalized interaction suited to your dog’s temperament.
● Experienced Staff: Trained and certified professionals in animal care.
● Transparent Policies: Clear terms regarding costs, cancellations, and care standards.
● Secure Premises: Prevention of escape and protection from unauthorized access.
● Socialization: Opportunities for your dog to interact with others.
● Behavior Reinforcement: Training and behavioral support during the stay.
Pet Requirements
To ensure the safety and well-being of all pets, owners must confirm that their dog:
● Is up-to-date on all required vaccinations (Canine distemper, infectious hepatitis, canine parvovirus, leptospirosis) It is not a legal requirement, but for your dog's safety, please consider getting the kennel cough vaccination too.
● Receives monthly flea and tick prevention.
● Has had appropriate worm treatment.
● Has been in good health for the past 30 days.
● Is not aggressive toward other dogs or people.
● In most cases, males must be neutered, and we do not accept females in heat.
● Does not suffer from severe separation anxiety.
Booking and Payment Policies
● Ula&Maks Dog Care operates with clear pricing—no hidden costs or extra fees.
● The total fee consists of:
○ A 50% deposit via bank transfer to secure your booking.
○ The remaining balance is due 48 hours before the stay begins.
Example: If the total cost is £500, the deposit will be £250.
• Cancellations: Due to our limited capacity, deposits are non-refundable under any circumstances.
● If the full payment is not made 48 hours before the start date and we cannot reach you, we will assume you no longer require our services. In such cases, the deposit will not be refunded.
Dog Walking and Socialization Consent
By using our services, you agree that:
● Your dog may be walked outside our property.
● Your dog may be walked with other dogs at the same time.
● Your dog may play off-leash in our garden and interact with other dogs.
● Your dog will be housed with a maximum of four other dogs in our home-based care environment.
● You acknowledge that minor scratches or cuts from play may occur.Behavioral and Health Disclosure
● Owners must disclose any behavioral or medical issues before booking.
● Failure to disclose issues such as aggression, excessive barking, or lack of house training may result in additional charges or contract termination.Liability and Veterinary Care
● The owner confirms that the consultation form has been completed truthfully and understands that providing any false information may result in the cancellation of the contract.
● Ula&Maks Dog Care is not liable for the loss, injury, or death of a pet while in our care, unless caused by our negligence.
● Owners are responsible for any medical expenses or damages resulting from their dog’s behavior.
● If your dog introduces fleas into our home, you will be billed for treatment costs.
● The dog owner authorizes Ula&Maks Dog Care to use an alternative veterinarian if their preferred veterinarian is unavailable.
● Clients must supply all necessary pet items (food, bed, medication, leash, etc.). Any additional purchases will be charged to the owner.
● The owner is always responsible for all veterinary costs, regardless of the circumstances.
● Clients must provide emergency contact details for someone authorized to make decisions about the pet.
● If we cannot reach the emergency contact, we reserve the right to make veterinary decisions in the dog’s best interest.Complaints and Dispute Resolution
We strive to provide excellent service, but if you have a complaint, you can reach us via:
● In Person: Speak directly to our staff.
● Phone: 07312256701
● Email: [email protected]
● Mail: 21 Denstone Avenue, Liverpool, L10 6LH
Complaint Handling Process
1. Acknowledgement: We will confirm receipt of your complaint within 2 business days.
2. Investigation: We will review records, speak to staff, and evaluate any evidence.
3. Resolution: A written or verbal response will be provided within 7 business days. If more time is needed, we will inform you.
4. Follow-Up: If unsatisfied, you may request further review within 14 days.
5. Outcomes: Possible resolutions include an apology, explanation, or refund if applicable.
6. Confidentiality: Complaints are handled privately, and personal information is only used for resolution purposes.Photo and Video Release
By using our services, you consent to Ula&Maks Dog Care using images or videos of your pet in marketing or promotional materials.
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By booking with Ula&Maks Dog Care, you acknowledge and agree to these terms and conditions. Each time you request a service, you reaffirm your agreement. You also agree to inform us of any changes regarding your dog.
Drop-In Visits
If your dog feels more comfortable staying at home, our Drop-In Visits are the perfect solution. While you're away, we’ll visit your home to care for your dog in their familiar environment.🐾 What’s Included:
Each visit is fully customizable based on your dog’s needs. We can include:
✔ Feeding
✔ Playtime and companionship
✔ A walkIndoor-only time if your dog prefers📅 Visit Frequency:
We can visit your dog:
✔ Once a day
✔ Twice a day
✔ Three times a dayChoose what works best for your schedule and your dog’s routine.💷 Pricing (Examples):
30 minutes – £18.00
60 minutes – £23.00⏱️ Flexible Time Use:
You decide how we spend the time with your dog. Whether you'd like us to focus on playtime, a walk, feeding, or just some calming company, we’ll follow your instructions to make the visit as beneficial and enjoyable for your dog as possible. The time you book is entirely yours to customize based on your pet’s personality, routine, and preferences.🎯 Customized Care:
You know your dog best, and we’re here to follow your guidance. We’ll tailor each visit to make sure your dog is safe, happy, and comfortable while you’re away.Contact us for a personalized care plan tailored to your dog.
Terms and Conditions
Our Promise to You and Your Dog
• Regular Check-Ins: Scheduled visits to ensure the dog is safe and well.
• Feeding and Hydration: Providing fresh food and water according to the owner's instructions.
• Bathroom Breaks: Letting the dog outside or cleaning up any accidents indoors.
• Medication Administration: Ensuring medications are given as directed by the owner.
• Basic Wellness Checks: Observing for any signs of illness, injury, or distress.
• Calming Interaction: Offering soothing companionship to reduce anxiety or loneliness.
• Play Sessions: Engaging the dog in fun activities to stimulate them mentally and physically.
• Walk Option: A walk as part of the service (if agreed upon).
• Home Security: Securing the home after each visit (locking doors, setting alarms, etc.).
• Emergency Preparedness: Knowing how to respond to health or safety emergencies.
• Updates for Owners: Sending pictures, videos, or text updates to reassure owners about their dog's well-being.
• Professionalism: Reliable scheduling and adherence to specific instructions.
• Customized Care: Tailoring the visit to the dog's unique needs and preferences.Pet Requirements
I represent that my pet meets all of the following requirements:
• Is current on all required vaccinations.
• Is on a monthly flea and tick preventative medication.
• Has received appropriate worm treatment.
• Is not aggressive toward people.
• I have completed the consultation form truthfully.Payment and Cancellation Policy
At Ula&Maks Dog Care, there are no hidden costs or extra fees. The total fee consists of two parts:
1. Deposit: A 50% deposit is required via bank transfer to confirm your booking and reserve a spot for your dog.
2. Remaining Balance: The outstanding balance must be paid 48 hours before the start date.
Example: If the total fee is £500, the deposit required is £250.Cancellation Policy:
• The deposit is non-refundable in the event of a cancellation.
• If full payment is not made 48 hours before the start date and we are unable to contact you, we will assume the service is no longer required, and the deposit will not be refunded.
Timely payment ensures uninterrupted services and compliance with the agreed terms.Aggressive or Dangerous Pets
Should any pet become aggressive or dangerous, the Sitter may:
• Arrange with the pet’s Guardian to assume responsibility for the pet until the Owner’s return.
• Place the pet into a kennel or animal care facility at the Owner’s expense if the Guardian is unable or unwilling to assume responsibility.
Liability
• The Sitter accepts no liability for any breach of security, loss of property, or damage if other persons have access to the property during the agreement term.
• The Owner is liable for all medical expenses and damages resulting from injury to the Sitter caused by the pet.
• The Sitter is released from all liability related to transporting pets to and from any veterinary clinic or kennel, the medical treatment of the pet(s), and associated expenses.Emergency Situations
If an emergency arises, the Sitter shall:
• Contact the Owner to confirm the preferred course of action.
• If the Owner cannot be reached, the Sitter is authorized to:
• Transport the pet(s) to the listed veterinarian.
• Request on-site treatment from a veterinarian.
• Transport the pet(s) to an emergency clinic if necessary.Keys and Property Access
• The Sitter will keep all keys, remote controls, and access codes confidential.
• The Client must arrange for keys to be available ahead of the service.
• The Client is advised to check if their home insurance provider needs to be informed that someone will have access to the property.Dog Behaviour and Responsibilities
• Ula&Maks Dog Care will not let your dog(s) off the lead unless consent has been given on the consultation form.
• We are not responsible for damage caused by a dog escaping due to a faulty lead or collar.
• We will not be held responsible for damage caused by your dog to your property or others' property while in our care.
• Owners must disclose any behavioural or health issues, including aggression, incontinence, excessive barking, etc. Failure to do so may result in service termination without refund.Complaint Handling Policy
We strive to provide the highest standard of care and value feedback. Complaints can be made via:
• In Person: Speak directly to a manager or staff member.
• Phone: 07312256701
• Email: [email protected]
• Mail: 21 Denstone Avenue, Liverpool, L10 6LHComplaint Process:
• Complaints will be acknowledged within 2 business days.
• An investigation will be conducted, including reviewing records and speaking with staff.
• A resolution will be provided within 7 business days (with an extension if necessary).
• Clients dissatisfied with the resolution may escalate their complaint for further review within 14 days.Possible Outcomes:
• Apology and explanation.
• Refund or compensation (if applicable).
All complaints are handled confidentially and used to improve our services.Consent and Agreement
By engaging with Ula&Maks Dog Care, I authorize the service provider to:
• Care for my dog(s) in my absence.
• Transport my pet to a veterinary clinic if needed (at my expense).
• Use alternative veterinary services if my preferred clinic is unavailable.
• Use my pet's name, images, or videos for marketing and promotional purposes.I acknowledge that:
• I am responsible for any medical expenses or damages resulting from my dog(s).
• I indemnify and hold harmless Ula&Maks Dog Care against any claims arising from injuries caused by my pet.
• I understand my dog may get dirty during walks and that while efforts will be made to clean them, some dirt may remain.
By signing this agreement, I affirm that:
• I have read and fully understand these terms.
• I waive any liability claims against Ula&Maks Dog Care.
• If any portion of this agreement is deemed invalid, the remainder shall remain in full effect.
This document represents the sole agreement between Ula&Maks Dog Care and the Owner/Guardian.
Dog boarding
Our dog boarding service offers your dog a safe, cozy, and stress-free stay while you're away. Your dog will live with us in our home, day and night, never in a kennel, so they feel secure, comfortable, and truly cared for. We only ever look after 3–4 dogs at a time, including those here for day care, ensuring each guest receives plenty of individual attention, affection, and care. We welcome every dog as part of the family, providing a warm, personalized, home-away-from-home experience they’ll love.🐾 What's included:
✓ 2-3 walks every day
Exciting trips to the local parks, beach and forest
✓ Playtime and games at home and in our garden
✓ A cozy, homely environment
✓ Regular updates
✓ We follow all diet instructions provided by the owner
💷 Pricing
1 Dog (Nightly Rate): £36.00Additional Dogs (Same Household): 10% discount per dog
Maximum of 4 dogs accommodated at the same time⏱️ Pick-Up & Drop-Off Policy:
Clients are required to select both a drop-off and pick-up time range when submitting a booking request.If the pick-up time on the final day is more than 2 hours later than the original drop-off time, an Extended Care fee will apply:
Over 2 hours, up to 8 hours extra: 50% of the nightly rate
Over 8 additional hours: 100% of the nightly rate
🎯 Dog Requirements:
✓ We only board small to medium-sized dogs (up to 18kg)
✓ We do not accept dogs with separation anxiety
✓ Dogs must have completed all core vaccinations and be up-to-date with boosters
✓ We do not accept unsocialized dogs (your dog will share our home with other dogs)
✓ We do not accept dogs aggressive toward people.
✓ Please note that we do not accept unneutered males, unless they are still puppies and not yet old enough to be neutered.Booking Requirements:
✓ A meet-and-greet is mandatory
✓A successful trial night is required
✓ Proof of all required vaccinations must be provided before confirming a booking
Click any of the buttons below to get in touch. You can call us, send an email, or check out our Facebook and Instagram pages!
Contact us
Have Questions or Want to Arrange a Meeting?
Feel free to reach out! You can contact us by:Phone Call or a Text Message 07312256701
Email [email protected]
We’re happy to answer any questions or help you arrange a meeting to discuss your dog’s needs.
© Ula&Maks Dog Care. All rights reserved.
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